QHSE Specialist / Quality, Health, Safety, and Environment
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My career in QHSE at Balançoire, where I led regulatory compliance and continuous improvement efforts, has equipped me with solid expertise in auditing and risk management. With a diverse background in the hospitality industry, I am skilled in process optimization and customer satisfaction. I am ready to apply my skills in quality, health, and safety to a European company.
Professional Experience
QHSE Manager
January 2023–October 2025 • Balançoire • Ivandry
Oversaw and implemented Quality, Health, Safety, and Environment procedures to ensure regulatory compliance and continuous process improvement. Conducted internal and external audits, identified nonconformities, and proposed corrective action plans. Raised staff awareness and provided training on QHSE best practices, contributing to a stronger culture of prevention. Prepared analytical reports and dashboards to track performance indicators.
Waiter and Cook
January 2019–December 2023 • Ibis Hotel (ACCOR Group), Maison Vue Royale Andohalo, Foodmark, Corinne Catering Service • Madagascar
Provided superior customer service in the dining room and actively participated in meal preparation, helping to optimize the customer experience at various hotels and restaurants. Effectively managed orders, adhered to strict food safety and hygiene standards, and collaborated closely with teams to ensure smooth operations. Helped maintain high customer satisfaction and achieve service goals.
Call Center Agent
January 2021–December 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a portfolio of customer inquiries via phone and email, ensuring the resolution of complex issues and customer satisfaction. Applied rigorous customer service protocols to ensure high-quality interactions. Contributed to achieving individual and team performance goals regarding turnaround time and first-contact resolution rates.
Intern
January 2018–December 2019 • Grand Melis Hotel & Spa • Madagascar
Supported the management team in optimizing daily operational processes and managing reservations. Contributed to improving the customer experience through proactive handling of inquiries and coordination of services. Helped implement new procedures for welcoming and following up with guests. Analyzed customer feedback to identify areas for improvement and propose concrete solutions.
Skills
Hard Skills: QHSE Management, Compliance Auditing, Risk Management, Process Optimization, Food Safety
Soft Skills: Problem Solving, Customer Focus, Teamwork, Effective Communication, Adaptability
Degrees and Training
Training in Luxury Standard Hospitality, Front-of-House Specialization with FHORM
2024–2024 • FHORM
Bachelor’s Degree in Hospitality Entrepreneurship
2019–2021
DESTH (Advanced Diploma in Tourism and Hospitality)
2017–2019
Baccalaureate, D Track
2012–2016
BEPC
2008–2012
CEPE
2002–2008
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- BPO Customer Service Quality Trainer and CoachFrench C1 · English B2 · Ref. 20449
- Call Center Supervisor / Quality ControlFrench C2 · English B2 · Ref. 20204
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.