Manager and Administrative Assistant

Role and background

As a bilingual (French and English) specialist in administrative support and telemarketing, I lead efforts to optimize sales processes and customer management. With expertise in CRM, email marketing, and data entry, I am known for my organizational skills, active listening, and persuasive communication. Ready to hit the ground running, I bring tangible added value to European companies by ensuring smooth and effective communication in international markets.

Professional Experience

Telemarketer in Real Estate

April 2024–May 2025 • Business Process Outsourcing (BPO) Company – Madagascar

As a B2B Prospecting and Sales Manager, I contributed to the business development of two companies: Oliverlist (France) and TauxZen. Immo (France).

At Oliverlist, I was responsible for identifying and qualifying leads based on their customer behavior, converting these leads into confirmed appointments, and managing email campaigns and their follow-up, particularly for markets in Spain, the United States, and Italy. At TauxZen. Immo, I served in an advisory role, building trust with real estate sellers through effective objection handling, active listening, calls to action, and both inbound and outbound calls (warm and cold calls).

I interacted directly with international clients and prospects. These efforts contributed to a 30% increase in sales revenue for both companies.

Virtual Assistant

January 2024–March 2024 • Private Client (Mr. Noa) • Madagascar

As part of an administrative team in Madagascar, I performed a variety of tasks to support audiovisual and communications activities. I conducted research online and in databases, helped create online advertising campaigns, and prepared for meetings by creating presentations (PowerPoint, Canva), taking notes, and drafting meeting minutes. I also provided customer support by moderating comments and answering questions.

At the same time, I produced various engaging visual content (Stories, videos, quizzes, ads), illustrated using Midjourney, and created video transcripts. This role allowed me to provide concrete operational support and contribute to the smooth flow of internal and external communication efforts.

B2B Telemarketer

August 2023–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar

As part of a Canadian project in the audiovisual, media, and linguistics sectors, I served as a telesales manager. I was responsible for presenting and selling B2B services, particularly subtitling and translation. My responsibilities also included following up on and qualifying leads, managing them via CRM, and preparing reports and analyses to optimize the lead generation process. Working directly with the CEO, international partners, and prospects, I actively contributed to expanding the company’s client portfolio.

French-English Administrative Assistant

January 2023–July 2023 • Business Process Outsourcing (BPO) Company – Madagascar

As part of the ZN project (travel sector) for a Belgian company specializing in outsourcing, I provided comprehensive operational support for project management. My responsibilities included entering invoices and purchase orders, tracking payments, managing schedules, planning events, and handling emails and internal and external communications. I also ensured that communication was optimized to minimize misunderstandings or delays, tracked the schedule and administrative deadlines, and helped maintain effective document organization. This role helped enhance the project team’s efficiency through structured and reliable administrative support.

Internship in the Medical Coverage Department of HRM

September 2022–November 2022 • Banky Foiben'ny Madagasikara • Madagascar

At a bank based in Madagascar, I provided administrative support in managing health insurance contracts. My responsibilities included tracking procedures related to policy enrollment or cancellation, processing reimbursement claims, communicating with policyholders (sending explanatory documents), as well as updating data and organizing medical schedules. I was also responsible for scanning and archiving incoming documents. This experience helped streamline administrative processes and provided tangible support to the existing teams.

French-English Audio/Video Transcriber & Voice-Over Artist

2021–2023 • Business Process Outsourcing (BPO) Company – Madagascar

As a Transcription Manager for French-English projects based in France and the United States, I produced verbatim transcripts and voice-overs for dialogues, particularly for reality TV shows. Although communication with clients took place through intermediaries, my meticulous work contributed to a 70% increase in the company’s revenue.

Skills

Hard Skills: telemarketing, transcription, CRM, email campaigns, invoice entry

Soft Skills: task organization, sales pitch, active listening, versatile, meticulous

Strengths: attentive listener

Degrees and Training

Entrepreneurship training for project leaders

Madagascar Enterprise Development

Leadership training on the topic of “vision and strategy for success”

MPIKRIMA

At a glance

Field of expertise

Customer service & administration

Experience

5 years of experience

Working languages

French · C1English · C1

Tools and software in use

Google Workspace — 5 yearsMicrosoft Tools (Dynamics 365 — 5 yearsAudacity — 2 yearsCanva — 5 yearsCapcut — 5 yearsLightRoom — 5 yearsMeta Business — 2 years

Markets covered

FranceBelgiumUnited KingdomUnited StatesCanada