Bilingual Specialist in Communication & Coordination
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service is delivered in French (B2) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
Professional, creative, and highly adaptable, I bring tangible value. With strong communication skills and a proven ability to excel in demanding environments, I fully meet the standards of European companies and international markets.
Professional Experience
Intern as a Teaching Assistant
September 2025–December 2025
La Ressuscité | English Club for Children in En-Eglaïm
Madagascar
Teaching assistant intern responsible for providing educational support to students in learning the English language.
Helped create fun educational materials, including songs, poems, and interactive games in English tailored for children to facilitate comprehension and oral expression.
Provided translation and language support to the teacher as part of daily instructional activities.
Implemented the teaching methods and processes defined by the school to ensure a structured and motivating learning environment.
Actively contributed to improving student engagement and helping them gradually become familiar with the English language.
First Aid Responder
2025
Aina Soa NGO
Madagascar
Participation in first aid activities, including learning and applying first aid techniques in accordance with theories and methods validated by Switzerland.
Responding to situations requiring basic assistance while ensuring compliance with safety procedures and proper care of individuals.
Contributing to raising awareness of best practices in first aid and maintaining a safe environment.
Development of strong responsiveness, observational skills, and stress management abilities in contexts requiring composure and rigor.
Professional application of first-aid protocols to ensure rapid assistance tailored to the needs at hand.
Skills
Technical Skills
Professional bilingual communication (EN/FR)
Educational coordination & content creation
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Certified first aid training
Educational project management & language support
Personal Qualities
Intercultural adaptability
Operational creativity
Resilience & stress management
Diligence & attention to detail
Multilingual interpersonal skills
Degrees and Training
Certification in first aid and emergency response
February 2024
MYA
Madagascar
CNELA Diploma in Commerce and Communication
From 2023 to December 2025
CNELA
Madagascar
Graduate and valedictorian.
Level 3 BASIC Certificate and Level 5 ADVANCED Certificate
From January 2023 to December 2024
CNELA
Madagascar
Accredited program. Equivalent to a two-year post-secondary degree.
Online courses
Since May 2023
Udemy
Madagascar
Courses taken: Career as a Cabin Crew Member, Brief Introduction to Aviation.
Online courses
Since January 2023
Alison
Madagascar
Courses currently in progress: English for Business Communication, Diploma in Airline Cabin Service, Flight Attendant Training.
Beginner to advanced levels in English language learning
December 2022–April 2023
ITTI International TESOL Training Institute
Madagascar
Presentation of a short English paper — Topic: The Influences of Music.
High School Diploma
August 2022
Stella Maris High School
Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Bilingual Quality, Training, and Customer Support SpecialistFrench C1 · English C1 · Ref. 20083
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
- Bilingual Customer Relations Specialist / Operations SupervisorFrench C2 · English C2 · Ref. 20271
- Bilingual Account Manager / BPO Project LeadFrench C1 · English C1 · Ref. 20514
- Bilingual French-English Medical Administrative AssistantFrench C1 · English C1 · Ref. 20414
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.