Customer Service Representative
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a specialist in international customer relations, I facilitate bilingual communication (English, French) for demanding markets. With expertise in multichannel communication and problem-solving, I ensure optimal customer satisfaction. I am ready to hit the ground running to promote your European business and meet the expectations of international markets.
Professional Experience
Customer Service Representative
Since November 2023 • Business Process Outsourcing (BPO) Company – Madagascar •
In the Communications and Advertising sector, I worked as an agent handling calls, emails, and chats. I ensured the efficient management of incoming requests by providing clear and professional responses. My role involved quickly resolving customer inquiries while maintaining a high level of satisfaction and loyalty. I contributed to Vivastreet’s customer service by adhering to standards focused on user well-being and satisfaction. In constant contact with an international clientele, I demonstrated thoroughness, responsiveness, and strong communication skills. My dedication and results earned me two “Agent of the Month” awards (March and September 2024).
Personal Interpreter and Translator
July 2023–October 2023 • Business Process Outsourcing (BPO) Company – Madagascar •
Working in the Transit and Customs sector in the Netherlands, I provided accurate and fluent translations in English, French, and Malagasy, thereby facilitating communication between the executive and his counterparts. I actively participated in projects related to the purchase and sale of cars, accessories, and auto parts, ensuring the compliance and clarity of documents. As the person responsible for managing invoices and purchase/sales records, I ensured efficient organization and the rapid transmission of information. Working constantly with an international clientele, I helped enhance customer satisfaction through my responsiveness and attention to detail. This role also earned me recognition as TransRavel’s youngest distinguished employee, a testament to my commitment and results.
Skills
Hard Skills: Customer relationship management, Multichannel communication
Soft Skills: Excellent oral and written communication, Active listening, Interpersonal skills, Problem-solving ability, Ability to learn quickly and independently
Education and Training
English Communication Course
2021–2023 • ELC
High School Diploma
2020–2021 • Lycée Jacques Rabemananjara
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- Bilingual International Multichannel Customer Support RepresentativeFrench B2 · English B2 · Ref. 20339
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- Multilingual IT Mobility Support Technician / Customer Service RepresentativeFrench C1 · English C1 · Ref. 20393
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Translator, administrative assistant, and customer support representativeFrench C1 · English C1 · Ref. 20558
- French/English Customer Support RepresentativeFrench C1 · English C1 · Ref. 20456
- Reservation Agent and Customer Support Representative – Tourism and Real Estate IndustryFrench C1 · English C1 · Ref. 20519
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.