Sourcing, Administration & Finance, Customer Relations

Role and background

With a versatile background in Administration, Finance, and International Relations, I lead strategic projects ranging from budget management to talent acquisition. With expertise in QuickBooks and IFRS standards, I optimize processes and partnerships. With fluent intercultural communication skills in French and English, I am immediately ready to boost the performance of your European company in international markets.

Professional Experience

Administrator of a nonprofit organization

Since January 2025 • Association Experts Malagasy

Participate in the association’s activities and day-to-day operations

Be involved in all related activities

Identify and establish partnerships to support the association’s growth

Sourcing

October 2024 to January 2025 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar

In the field of international recruitment, I served as a coordinator for sourcing projects in Canada/Quebec. My responsibilities included searching for and pre-screening candidates, conducting interviews, and collecting the documents required for the immigration process. I also supported and reassured candidates throughout the entire process until their departure, ensuring compliance with current Canadian regulations. This role involved regular communication with international partners to tailor the candidate profiles we were seeking and to report on the progress of the projects. This experience allowed me to develop strong skills in coordination, intercultural communication, and the management of international HR processes.

French and English Customer Service

July 2024–January 2025 • WOW Book Camp • Madagascar

In the writing industry in London, I worked in a customer service role, interacting directly with authors to motivate them and support them in their publishing projects. My responsibilities included developing and maintaining professional relationships, resolving issues, and providing personalized assistance with their book-related needs. I ensured attentive follow-up and responded effectively to authors’ requests, while maintaining smooth and professional communication with international contacts. This experience allowed me to strengthen my skills in customer relations, intercultural communication, and proactive management of authors’ needs.

External Relations Manager

2024 • SIAE Madagascar • Madagascar

In the events sector in Madagascar, I held responsibilities in external relations for large-scale projects, including the International Economic Actors Fair. My responsibilities included developing and maintaining external relationships, managing strategic partnerships, and coordinating with international stakeholders. I played an active role in organizing and ensuring the success of international events, while also managing potential crises and producing detailed reports. This experience allowed me to strengthen my skills in communication, project management, and international coordination, while contributing to the visibility and success of the organized events.

Accountant

February 2024–June 2024 • GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH) Madagascar

In the environmental protection sector at a German NGO in Madagascar, I worked as an accountant for the PAGE 2 project. My responsibilities included verifying supporting documents and purchase invoices for the DIANA branch office before forwarding them to headquarters, tracking accounts receivable and VAT twice a month, and updating the tax return schedule. I also compiled local certifications and verified supporting documents for field assignments. This role allowed me to strengthen my skills in cost accounting, administrative rigor, and financial management within an international context.

Accounts Receivable Specialist

January 2021–October 2023 • Business Process Outsourcing (BPO) Company – Madagascar

In the social enterprise sector in Canada, I worked as an Accounts Receivable Officer, issuing invoices via QuickBooks and tracking payments and collections. I was also responsible for preparing monthly financial reports on projects for donors, ensuring compliance with applicable standards in the recipient countries. My role included reconciling QuickBooks entries with accounting documents and rigorously verifying data. This experience involved frequent interactions with international clients to effectively meet their needs, thereby strengthening my skills in financial management and professional communication on an international scale.

Front Office Manager

August 2019–December 2020 • BNI Madagascar

In the banking and financial sector in Madagascar, I served as a front office manager, overseeing the operational and commercial management of branch offices. My responsibilities included monitoring operations, managing operational risk, training and supporting staff, and managing payment methods and the main cash office, including foreign currencies and international transfers (Western Union, MVOLA). I also supervised restocking, customs clearance, and the tracking of numbered forms, while handling customer reception, scheduling appointments, and coordinating sales campaigns. I carried out my responsibilities in accordance with IFRS standards and management directives, contributing to the smooth flow of operations and customer satisfaction.

Bank Teller

September 2016–July 2020 • BNI Madagascar • Madagascar

In the banking and financial sector in Madagascar, I was responsible for the comprehensive management of teller operations and financial transactions, including cash in local currency and foreign currencies, as well as payments and receipts via Western Union and MVOLA. I assisted in managing the ATM cash operations, monitoring FAV transactions at the Central Bank, processing wire transfer orders, and reconciling records in SYSTEL. All my duties were performed in accordance with IFRS standards, ensuring the accuracy and compliance of operations. This experience allowed me to develop strong skills in cash management, operational monitoring, and the reliability of international banking processes.

Credit Analyst

April 2016–May 2016 • SIPEM BANK • Madagascar

In the microfinance sector in Madagascar, I supported clients by proposing tailored offers and providing personalized advice on loan applications. I managed the preparation and monitoring of loan applications through to the disbursement of funds and the maturity of the loans, while ensuring compliance with internal procedures. At the same time, I helped solicit new clients to grow the portfolio and expand access to financial services. This experience allowed me to strengthen my skills in customer relations, financial case management, and personalized consulting, while contributing to the institution’s efficiency and customer satisfaction.

Skills

Hard Skills: Persuasive negotiation, Account monitoring, Updating customer accounts, Reporting on the age of receivables, Payment planning

Soft Skills: Conflict resolution, Analytical and critical thinking, Attention to detail, Problem identification, Customer relationship management

Strengths: Ambitious, Professional, Attention to detail, Dynamic, Meticulous

Degrees and Education

Master’s II in Economics – Specialization in Sustainable Agricultural Development

2025 • CNTEMAD Madagascar (National Center for Distance Learning in Madagascar)

Master’s Degree in Economics – Specialization in Macroeconomics and Modeling

2013 University of Antananarivo, Madagascar

Bachelor’s Degree in Economics

2012 University of Antananarivo, Madagascar

At a glance

Field of expertise

Accounting & HR

Experience

10 years of experience

Working languages

French · C1English · C1

Tools and software in use

Canva — 2 yearsGoogle Sheet — 5 yearsDrive — 5 yearsQuickbooks — 2 years

Markets covered

SwitzerlandFranceCanada