Institutional and Digital Communications Specialist

Role and background

My career combines providing executive support to senior management in the renewable energy sector with overseeing complex commercial and logistical operations. With extensive experience coordinating supply chains, HR administration, and the implementation of large-scale communication strategies, I ensure a seamless alignment between management vision and on-the-ground requirements. Well-versed in the quality standards of European companies, I bring a rigorous approach to immediately streamline your processes and optimize the overall performance of your operations.

Professional Experience

Executive Assistant

2024–2026 • LUMEN - Renewable Energy • Madagascar

As the guardian of operational excellence, my role involved overseeing human resources administration while strengthening the corporate culture and team engagement. Managing the supply chain and general resources helped optimize logistics flows and support the day-to-day efficiency of operations. As the lead for technical coordination, rigorous project monitoring ensured the smooth execution of activities directly aligned with productivity goals. The development and implementation of the corporate communications plan enhanced the organization’s image among various audiences. As a strategic liaison, the seamless management of relations between senior management and stakeholders fostered a climate of trust and facilitated decision-making.

Operations Manager

2023–2024 • SANTEDIAS-IMMODIAS • Madagascar

Oversaw commercial and operational activities through the active expansion of the client pharmacy portfolio. Comprehensive management of the supply and distribution chain, including rigorous administration of over-the-counter product inventory, order processing, and supervision of delivery tracking. Ensured financial stability through proactive payment tracking and effective collection procedures. Enhancing brand visibility and image by maintaining the website, managing social media communications, and coordinating professional events.

Communications Manager

2022–2023 • Ministry of Energy and Hydrocarbons • Madagascar

Oversaw institutional communications by creating strategic content for the website and official social media channels. Managed all press relations and coordinated media coverage of ministerial initiatives. Organized large-scale events, including the inaugurations of power plants in outlying areas and World Energy Day in partnership with various NGOs. Cross-functional coordination of communications efforts with affiliated organizations such as JIRAMA, ORE, ADER, and OMH. Collaboration with the international agency GIZ to implement internal training programs. The excellence of the work accomplished and the impact of the projects carried out were recognized with a certificate of appreciation awarded by the Minister.

Administrative and Sales Assistant

2019–2020 • MADALARME • Madagascar

Full responsibility for administrative management and sales support to optimize the customer experience and internal operations. Prepared, processed, and submitted quotes while ensuring rigorous follow-up on customer relationships to maximize sales responsiveness. Coordinated logistics and supervised technical teams in the field according to the service schedule. Managed the front desk and switchboard, ensuring smooth communication and efficient routing of requests. Methodical processing of all information flows, including tracking and archiving of mail and email correspondence.

Web Editor

2019–2019 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

Responsible for writing and publishing product descriptions for the GSM55 e-commerce site catalog. Processing, optimizing, and organizing related visuals to ensure the appeal and consistency of the online offering. Directly contributed to enriching content for the French market while meeting deadlines and the client’s editorial requirements.

Sales Manager

2018–2018 • Iris Multimédia • Madagascar

Comprehensive management of point-of-sale operations to ensure the smooth running of daily activities and excellent service. Led business development through active listening, precise analysis of client needs, and the recommendation of tailored multimedia solutions. Ongoing customer relationship management to maximize satisfaction and foster loyalty. Rigorous logistics coordination, including planning, tracking, and monitoring of product shipments to ensure delivery deadlines are met.

Skills

Hard Skills: Executive Support & General Management, Supply Chain & Inventory Management, Corporate Communications & PR, HR & General Administration, Sales Operations Management

Soft Skills: Rigor & Operational Excellence, Political Acumen & Diplomacy, Cross-Functional Coordination, Adaptability & Agility, Strategic Versatility

Strengths: Experience in editorial production for a French e-commerce client (GSM55)

Degrees and Training

Social Media and Community Management Training

2026–2026 • Akanga 2.0

English Language Training

2024–2024 • BEST LANGUAGE CENTER (BLC)

Bachelor’s Degree in Communication

2017–2017 • ACEEM Private University

Diploma in French Language Studies (DELF B2)

2016–2016 • Alliance Française

High School Diploma (Series A1)

2013–2013 • La Pimprenelle Private High School

At a glance

Field of expertise

Marketing & communication

Experience

5 years of experience

Working languages

French · C2English · B2

Tools and software in use

PowerPoint — 5 yearsSuite Google — 5 yearsWord — 5 yearsCanva — 3 years

Markets covered

France