Business Development and International Trade Manager
A skill practised within our “Marketing & communication” team — content, social media, graphic design and digital communication — by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a key player in the international supply chain and export trade, I manage complex shipments from start to finish, from negotiating rate terms to ensuring strict compliance with customs procedures and Incoterms. I optimize workflows and profitability through precise monitoring of performance metrics and methodical analysis of operational processes. Fully proficient in both French and English, I am able to coordinate demanding cross-cultural interactions, providing European companies with reliable, seamless, and secure management of their trade flows.
Professional Experience
Business Operations Specialist - Business Analyst
Since November 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French, Chinese, Belgian, and German companies
End-to-end supervision and coordination of international transit shipments, ensuring the smooth flow of logistics and strict compliance with customs procedures across multiple stakeholders. Managed client relationships and strategically negotiated pricing and operational terms with carriers to optimize transportation costs and service quality. Analysis and implementation of continuous improvement initiatives to streamline operational processes, while rigorously monitoring performance metrics to achieve set objectives. Day-to-day management of complex multicultural interactions to ensure the safe delivery of goods and maximize the satisfaction of business partners.
Export Analyst for Clove Products
January 2023–March 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Managed regulatory documentation for the international shipment of clove cargo. Prepared and rigorously verified all export documents in strict compliance with defined Incoterms, destination countries, and agreed-upon payment terms. Analyzed operational processes and formulated strategic recommendations aimed at optimizing the export supply chain, from cultivation to shipment. Securing international trade flows and ensuring the reliability of administrative procedures for customs clearance and order fulfillment.
Sales Assistant
April 2022–May 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Actively expanded the client portfolio through targeted prospecting efforts and rigorous follow-up with existing accounts. Contributed to the launch of innovative projects and the expansion of the product offering by introducing new products to the market. Comprehensive coordination of the supply chain, ensuring rigorous control from inventory receipt through to shipment and distribution to end consumers. Strengthened brand visibility and positioning through the implementation of strategic communication initiatives and the organization of local promotional events.
Skills
Hard Skills: Supply Chain & International Transit, Customs Regulations & Incoterms, Business Analysis & Process Optimization, Commercial Negotiation & Transportation Procurement, Performance Management (KPIs)
Soft Skills: Multicultural Communication, Results-Oriented & ROI-Focused, Complex Problem Solving, Operational Rigour, Customer Relationship Management
Strengths: Rigorous, analytical, and results-oriented; excellent command of transit operations and international logistics; process optimization and cost control
Degrees and Education
Master’s in Management Sciences, Specialization in International Business
2023–2025 • ISCAM Business School of Madagascar, Antananarivo
Bachelor’s in Management Sciences, Specialization in International Trade
2020–2023 • ISCAM Business School of Madagascar, Antananarivo
Diploma in French Language Studies B2 (DELF B2)
2022–2022 • Alliance Française, Antananarivo
At a glance
- Field of expertise
- Marketing & communication
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.