Systems and Network Administrator (VMware, HyperV, Zabbix)
A salaried Good-ID employee applies this skill within our “IT & AI” unit — development, system administration, technical support and artificial intelligence — under the supervision of our project managers. The service benefits from 17 years of professional experience and is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
Team Lead and N3 Infrastructure Manager, I led the resolution of critical incidents and the migration to a hybrid Azure/Google Cloud environment, optimizing cost and performance. VMware, Hyper‑V, and secure networking (pfSense, MikroTik) administration expert, I oversee complex infrastructures via Zabbix and SIEM, ensuring business continuity. My strategic approach integrates technical team management, PCA/PRA planning, and process automation.
Professional Experience
Team Lead and N3 Infrastructure
Since 2024 • Outsourcing (BPO)
Coordinated technical teams for support, systems, and networking, ensuring resolution of critical N3 incidents.
VMware and Hyper‑V infrastructure administration.
Network management with pfSense and MikroTik, including VPN configuration.
Deployed Veeam backups and contributed to PCA/PRA plans to ensure business continuity.
Monitored infrastructures via Zabbix and secured environments with SIEM and antivirus.
Migrated services to a hybrid Azure/Google Cloud environment to optimize cost and performance.
Technical environment: Active Directory, Proxmox
Systems and Network Administrator
From 2022 to 2024 • Outsourcing (BPO)
Windows administration.
Led a 5‑person IT team and monitored service performance via Nagios and Zabbix, resolving critical incidents in under 2 hours.
Managed Veeam backups and performed restore tests to guarantee data availability.
Administered MikroTik, pfSense, and Kerio firewalls, configured VPNs, and optimized QoS for 150 users.
Provided N2/N3 support and maintained comprehensive technical documentation to accelerate recurring issue resolution.
Deployed and managed GPOs in Active Directory for 150 user accounts, automating software updates.
Technical environment: Linux, VMware, Hyper‑V
IT Manager
In 2021 • EXCELLIANCE SARL • Madagascar
Managed a 5‑person IT team, tracking performance and task planning.
Administered Active Directory, messaging, cloud, and Odoo CRM for 200 users.
Configured firewalls, VPNs, QoS, and switched providers to ensure service continuity.
Performed preventive and corrective maintenance on a 200‑station IT fleet and network equipment.
Led network redesign projects, email migration, and Odoo CRM deployment.
Managed IT budgets, vendors, procurement, and technical documentation.
IT Manager
From 2019 to 2020 • INSIGHT MADAGASCAR • Madagascar
Managed a 6‑person IT team, including task planning and performance tracking.
Administered Active Directory infrastructures.
Configured and maintained networks, VPNs, QoS, and VoIP solutions to ensure service continuity.
Designed and deployed IT projects, tracking timelines and budgets to meet objectives.
Optimized IT resources, achieving a 15 % cost reduction.
Provided N2/N3 support and regular reporting to management for operational transparency.
Technical environment: Salesforce CRM, Salesforce
IT Manager
From 2017 to 2019 • EXCELLIANCE SARL • Madagascar
Managed a 5‑person IT team, tracking performance and task planning.
Administered Active Directory, messaging, and cloud to ensure service continuity.
Configured and managed firewalls, VPNs, and QoS to secure the network and optimize service quality.
Information Systems Analyst
In 2017 • TELMA • Madagascar
Maintained critical information systems (CRM, billing, OSS/BSS, ERP) to ensure service availability.
Analyzed requirements and deployed solutions with UAT testing to validate compliance.
Provided N2/N3 support and incident diagnostics to restore services quickly.
IT Manager
From 2016 to May 2017 • CLICKA • Madagascar
Installed and wired network for 20 workstations, configured switches and routers.
Administered SQL Server, MySQL, and MongoDB databases for data management.
Managed Veeam backups with regular restore tests to ensure continuity.
IT Technician
From 2010 to 2011 • Madajob & Madatours‑Travels • Madagascar
Maintained the IT fleet, including servers, ensuring system availability for internal teams.
Managed websites and databases to ensure operation and security.
Freelance Technician
From 2009 to 2010 • FISA • Madagascar
Installed and configured end‑user PCs, ensuring deployment met functional requirements.
Administered SQL databases and provided technical support, ensuring availability and incident resolution.
Key Skills
Virtualization: VMware, Hyper‑V, Proxmox
Network Security: pfSense, MikroTik, Kerio, VPN, QoS, SIEM
Monitoring and Backup: Zabbix, Nagios, SIEM, Veeam
Identity and Cloud Management: Active Directory, GPO, Azure, Google Cloud
Professional Qualities: Responsiveness: resolved critical N3 incidents in under 2 hours; Leadership: coordinated 5‑6 person technical teams, monitored performance; Results‑oriented: optimized IT resources, reducing costs by 15 %
Strengths: Managed hybrid Azure/Google Cloud infrastructures, optimizing cost and performance; Supervised complex infrastructures via Zabbix and SIEM, ensuring business continuity.
Education and Training
Master II, Systems & Networks
In 2014
Master I, Systems & Networks
In 2012
Professional License, Computer Engineering
In 2011
DTS, Computer Science
In 2010
Technical Baccalaureate
In 2008
At a glance
- Field of expertise
- IT & AI
- Experience
- 17 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.