IT Manager & Network and Systems Administrator

Role and background

As a digital transformation specialist, I lead IT strategy and governance for complex environments (Microsoft 365, Power Platform, Google Workspace). With expertise in cybersecurity and AI, I deploy innovative and secure solutions that ensure immediate operational performance. As a trilingual professional (English, Italian, French), I ensure seamless integration and provide strategic value for European and international markets.

Professional Experience

IT Manager and Regional IT Governance Lead

Since July 2022 • HELVETAS SUISSE INTERCOOPERATION (SWISS INTERNATIONAL NGO) • Madagascar

As an ICT Manager at a Geneva-based international NGO, I defined and led the regional IT and digital strategy for East Africa, supporting the digital transformation of internal processes through innovative and sustainable solutions. I led and harmonized IT activities across several countries to ensure technology governance, compliance with international standards (ISO 27001), and system consistency at the regional level.

I spearheaded the digitization of the HR, Finance, MEAL, Communications, and Logistics departments through Microsoft 365 and the Power Platform, while integrating artificial intelligence (Copilot Studio) to enhance operational performance. I oversaw regional IT infrastructure (Microsoft Intune, Synology servers, Starlink networks) and ensured data security in accordance with international standards.

As a Power BI and Advanced Cybersecurity Sensitizer certified professional, I developed interactive dashboards to support informed decision-making and led cybersecurity awareness initiatives. As a recognized leader within the Power Platform community, I have led international training sessions on Microsoft 365, digital security, and ethical leadership. Finally, I managed IT procurement, oversaw service providers, and drove the continuous improvement of business applications, with a focus on efficiency and sustainability aligned with the organization’s strategic objectives.

ICT – Management and Optimization of Multi-Site IT Infrastructure

March 2021–July 2022 • TOZZIGREEN HYDRO MADAGASCAR (RENEWABLE ENERGY) • Madagascar

Responsible for overseeing and optimizing the entire regional IT infrastructure, I ensured the performance, security, and continuity of IT services in a demanding industrial environment. I coordinated and deployed infrastructure at the Mahitsy, Sahanivotry, and Maroantsy sites, ensuring reliable connectivity tailored to operational needs.

I administered internal services via Google Workspace (Gmail, Drive, Meet, Admin Console), optimizing collaboration between local and international teams. At the same time, I managed, maintained, and secured the physical and virtual systems hosted in Italy, while adhering to performance and compliance standards. As the IT budget manager, I oversaw the procurement and selection of hardware and software, ensuring cost control and the technical suitability of the chosen solutions. I also led the migration of the telephone system, the installation of video surveillance (Hilook, Hikvision), and the configuration of the Lifesize videoconferencing system, thereby enhancing the productivity and security of operations.

Working directly with headquarters in Italy, I served as a strategic liaison between the IT Manager and local teams, particularly in the implementation of the Fortigate 60E firewall and the integration of SAGE X3 100 Cloud for accounting and financial management. Thanks to these initiatives, all industrial systems were able to operate smoothly, securely, and in full compliance with the group’s international standards.

IT Technician Manager – Systems & Network Administration

November 2019 to March 2021 • Business Process Outsourcing (BPO) Company – Madagascar

I ensured the performance, security, and continuity of IT services in a high-availability environment. I managed and administered CRM tools (Vdistri, Phonecall, Adversus, Ubicentrex), optimizing their integration and use within the operational teams.

I oversaw the Windows Server infrastructure with virtualization via Hyper-V, while automating several internal processes to enhance the efficiency and reliability of operations. I handled the complete management of the LAN/WAN network, including the configuration of firewalls, routers, switches, and Wi-Fi access points, as well as the maintenance of IP telephony systems (GSM Gateway) and video surveillance systems (Hilook, Hikvision).

To ensure IT security and business continuity, I implemented data backup and recovery plans, while training teams on best practices in cybersecurity and systems management. At the same time, I managed the help desk, provided Level 2/3 technical support, and developed customized sales tracking tools tailored to the call center’s needs.

My regular interactions with French CRM consultants ensured optimal integration of business solutions, while supporting the skill development of local teams through targeted and practical in-house training.

C# Developer – Software Solution Design and Development

June 2019–November 2019 • MADATECH Informatique (IT Services Company) • Madagascar

I designed and developed custom software solutions for clients in the academic and professional sectors, utilizing robust, high-performance, and secure technologies. In particular, I built a comprehensive management software system for ISCAM University, covering student management, course management, grade management, and administrative resources, developed using C# and Visual Studio. I was responsible for designing the software architecture, creating user-friendly interfaces, and implementing business logic tailored to user needs. My object-oriented approach ensured the code’s maintainability and performance throughout the development cycle.

Committed to quality, I conducted unit and functional tests prior to deployment, accompanied by clear technical and user documentation, facilitating the project’s adoption and long-term sustainability.

Network & Systems Administrator Intern – Banking Sector

March 2019 to June 2019 • Banque des Mascareignes (Banking) • Madagascar

Working in a demanding banking environment, I helped manage, maintain, and secure the company’s network and system infrastructure, while developing strong technical skills in a professional setting. I contributed to the administration of Windows and Linux servers, the configuration of network services, and the monitoring of system performance.

As part of my role managing LAN/WAN networks, I assisted with the configuration and troubleshooting of network equipment (switches, routers, access points) while helping to strengthen IT security through incident analysis and the implementation of preventive measures. I also helped implement data backup and recovery solutions and provided first-level technical support to users. This internship allowed me to strengthen my teamwork skills by working closely with system and network administrators to ensure the reliability and continuity of IT services.

Skills

Hard Skills: Microsoft Power Platform & Microsoft Ecosystem & Google Workspace, Microsoft 365, Power BI, Copilot Studio, Development & Programming

Strengths: Passionate about application development and automation

Degrees and Training

Certification in Ethical Leadership

2025 • IMANGA CONSEIL Madagascar

Certification in Cybersecurity

2024 • SOSAFE Madagascar

Certification in Power BI

2023–2024 • Genèse Madagascar

Master’s Degree (Master II) in Network and Systems Administration

November 2015–August 2017 • INSI Antsakaviro

Bachelor’s Degree in Network and Systems Administration

January 2012–2015 • EMEDIA Madagascar Tsiadana

At a glance

Field of expertise

IT & AI

Experience

5 years of experience

Working languages

French · C1English · C1

Tools and software in use

NAS — 5 yearsCisco — 5 yearsTPLink — 5 yearsFortinet — 5 yearsFIREWALL — 5 yearsmicrotic R2100 — 5 yearswireshark — 3 yearsVeeam — 3 yearsZabbix — 3 yearsVsphere — 3 yearsHyperV — 3 yearsVMware — 3 yearsUbicentrex — 2 yearsVdistri — 2 yearsCRM — 2 yearsVisual studio code — 5 yearsHTML — 5 yearsPHP — 5 yearsC# — 5 yearslinux — 5 yearsWindows server — 5 yearsGoogle Workspace — 3 yearsAdmin Console — 3 yearsLead Power platform MS 365 — 2 yearsPower BI — 2 yearspower automate — 2 years

Markets covered

Switzerland