Telecom Network Engineer – VoIP & Cisco/Juniper
A salaried Good-ID employee applies this skill within our “IT & AI” unit — development, system administration, technical support and artificial intelligence — under the supervision of our project managers. The service draws on 8 years in the trade and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
I specialize in network and systems engineering, with recognized expertise in VoIP (3CX, Asterisk, Xivo) and Cisco/Juniper infrastructures. With a strong command of business English (B2), I design and deploy robust solutions that ensure optimal performance for European companies. Dynamic and solution-oriented, I bring immediate added value in an international environment.
Professional Experience
3CX Consultant
Since October 2025 • Business Process Outsourcing (BPO) Company – Madagascar
As the manager responsible for implementing the 3CX system for an architecture and engineering firm in Switzerland, I led the entire project from the architectural design phase through to production deployment. I analyzed the client’s needs to design a tailored solution, then handled the deployment, configuration, and full administration of the 3CX IPBX system. Concurrently, I provided Level 3 technical support, ensuring the solution’s reliability and performance. This project, carried out in direct collaboration with the company’s IT specialist in Switzerland, was completed successfully, ensuring unified and stable communication for all users.
Network Engineer
Since November 2023 • Business Process Outsourcing (BPO) Company – Madagascar
I was responsible for preparing, validating, and deploying network configurations on Cisco routers and Juniper switches as part of migration, relocation, and deployment projects for VPN and VoIP solutions for business clients. I was responsible for creating SIP trunks for VoIP, deploying Business Talk IP (BTIP) and Business VPN (BVPN) solutions, and migrating data and voice networks. I also handled critical incident management, ensuring rapid service restoration and coordinating with on-site technicians in France. In addition, I was responsible for technical documentation, providing instructions to Level 1 support, and collecting data to analyze the root causes of production issues. These efforts ensured the complete success of the projects entrusted to me and optimized service continuity for clients.
Operations Engineer, IN VAS
December 2021–October 2023 • YAS Madagascar – Information Systems Department • Madagascar
As an Operations Engineer for a telecom operator active in the Comoros, I was responsible for the comprehensive maintenance of the prepaid billing platform, ensuring the quality and availability of the service 24 hours a day, 7 days a week. I conducted feasibility studies for new offerings, documented proposed solutions, anticipated needs, and implemented optimized configurations. I also managed backup, restore, and redundancy testing operations to ensure service continuity, while ensuring the proper configuration of service offerings and optimization parameters. My role included operating the smart network and Mobile Money platforms, as well as conducting in-depth investigations of complex incidents. I administered Linux systems and databases and provided regular reports to management. These tasks were carried out in collaboration with Chinese and Comorian teams, leading to the successful implementation of new rate plans.
Versatile NOC (Network Operating Center) Supervisor
November 2019–November 2021 • TELMA – Group Technical Department • Madagascar
As a supervisor for a telecom operator in the Comoros, I was responsible for the comprehensive oversight of fixed-line, 2G, 3G, and 4G networks, as well as national and international data transmission. I monitored technical incidents, assessed the impact of network anomalies, and handled complaint resolution, scheduled maintenance planning, and follow-up with strategic clients. My role also included creating and closing tickets, drafting incident reports, and expertly using monitoring tools, while applying my knowledge of the overall architecture of TELMA technologies (Radio, Transmission, and Data). Through these efforts, I ensured effective and proactive network monitoring, guaranteeing service continuity and reliability.
Support Engineer
January 2018–December 2018 • Integrals Services & Solutions • Madagascar
As a support engineer at an IT services and solutions company, I handled the installation and commissioning of IPBX and PBX systems for a variety of clients, including STAR, Tozzigreen, PAMF, Materauto, LFL, OTI, Ravinala Airports, MSI, and Espace Médical. I managed network cabling and fiber-optic installation at several job sites (APMF, Lecofruit, OIM, JB) as a supervisor, ensuring the quality and compliance of the installations. As an expert in IP telephony and Voice over IP (Asterisk, Alcatel, Xivo, 3CX) and in web development (PHP, HTML5, CSS, WAMP, CodeIgniter), I provided Level 3 support to users, ensured the smooth operation of systems, and actively contributed to the success of VoIP projects.
On-Site Support Intern
August 2017–November 2017 • BASAN Group • Madagascar
As an intern at an agri-food group, I provided on-site user support, working with operating systems and office software. I assisted with data archiving and backup using Cobian 10, tracked incident and problem tickets by providing appropriate solutions, and helped maintain the hardware and software infrastructure. I also provided advice and training to users, ensuring optimal use of IT tools and the smooth operation of services.
IT Support Intern
May 2017 to July 2017 • Integrals Services & Solutions • Madagascar
As an intern at an IT services and solutions company, I participated in the installation of IP telephony and Voice over IP (Asterisk, IPBX, XIVO) systems and in the setup of computer networks, including network cabling and fiber optics. My role allowed me to contribute to IPBX and PBX installation projects, ensuring the quality, reliability, and performance of the deployed infrastructure.
Technician Intern, Project Manager
May 2013: Technical Infrastructure Department of Télévision Malagasy (TVM) • Madagascar
I participated in the initial setup of television and radio transmitters, as well as microwave links, ensuring their proper operation and technical compliance. I also contributed to the reception and monitoring of radio, television, and microwave links, ensuring the quality and continuity of broadcasts. My role included the initial setup of KU-band satellite transmitters and the reception of satellite signals, thereby effectively supporting broadcast operations. This experience allowed me to develop strong technical skills in the field of audiovisual broadcasting and telecommunications.
Skills
Hard Skills: C/C++, HTML/CSS, Oracle, VPN, NAT
Soft Skills: Dynamic, adaptable, solution-oriented, meticulous, responsive
Strengths: Dynamic, reliable, versatile, team player
Degrees and Training
CCNA: Switching, Routing, and Wireless Essentials
Since 2025: Cisco Networking A Academy (online)
CCNA: Introduction to Networks
Since 2025: Cisco Networking Academy (online)
HCIA Datacom
Since 2023: Huawei Certification, Huawei Madagascar
Data Science with Python
2023 • Simplilearn (online)
Energy Training (Level 1)
2020 • Axian University
Diploma in French Language Studies (DELF B2)
2018 • Alliance Française Tananarive
Capstone Project
2016 • Antananarivo Polytechnic School (ESPA)
“Automatic Flight Control of an Aircraft: Altitude Maintenance.”
Master’s Degree in Telecommunications Engineering (5 years of higher education)
2010–2015 • Antananarivo Higher Polytechnic School
Specialization: Network and Systems Engineering
Diploma in French Language Studies (DELF B1)
2010 • Alliance Française Ambatondrazaka
High School Diploma (Series C)
2010 • RANOHA VIMANA NANA Norbert High School - Ambatondrazaka
Certificate in English
2009 • Linking Countries Training (LCT) – Ambatondrazaka
At a glance
- Field of expertise
- IT & AI
- Experience
- 8 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “IT & AI” expertise, supervised by Good-ID in the same way.
- Network and Security EngineerFrench C1 · English B2 · Ref. 50023
- Network Engineer and Telecommunications TechnicianFrench B2 · English B2 · Ref. 50052
- Network & Security Engineer | LAN/WAN Architecture, Firewall, and CybersecurityFrench C1 · English B2 · Ref. 50032
- Network & Systems Engineer | Infrastructure, Security & VirtualizationFrench C1 · English B2 · Ref. 50051
- Telecom Network Support TechnicianFrench C2 · English B2 · Ref. 50081
- Network & Cybersecurity Engineer — Team LeadFrench C1 · English C1 · Ref. 50016
- Systems and Network Administrator (VMware, HyperV, Zabbix)French C1 · English B2 · Ref. 50135
- Telecommunications and Satellite Networks Project ManagerFrench B2 · English B2 · Ref. 50066
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.