Computer Engineer - Data Analyst
This know-how belongs to our “IT & AI” expertise (development, system administration, technical support and artificial intelligence). It is carried out by a salaried Good-ID employee, supervised by our project managers. With 2 years of hands-on practice, the service is delivered in French (C1) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a Data Analyst in an advanced training program (AI & Data Science), I collect, organize, and analyze data for high-stakes projects—from UNFPA and the United Nations to Madagascar’s public services. Meticulous and solution-oriented, I am proficient in Python and SQL, and I am accustomed to working with international teams and a demanding European clientele while working remotely from Madagascar.
Professional Experience
Data Manager Intern
Since January 2025 • UNFPA - United Nations Population Fund • Madagascar
At the United Nations Population Fund, I contributed to data collection and integration for projects related to development and public health. I designed automation tools to improve the efficiency of monitoring processes while ensuring data quality and completeness. Analyzed results and formulated strategic recommendations, collaborating regularly with international teams during meetings with headquarters and through multilingual internal exchanges. Deliverables were validated and incorporated into institutional reports.
Internship - Application Developer
November 2024: Ministry of the Interior and Decentralization | Madagascar
As part of a government project, designed an application dedicated to automating and digitizing the National Identity Card (CNI) registration process. Managed the entire development process, from initial design to production deployment, as part of an effort to modernize public services with a focus on efficiency, data security, and user-friendliness. The application was successfully delivered, serving as a tool for administrative simplification.
Bilingual Technical Support in an Outsourcing Service
June 2023 to September 2024 • Business Process Outsourcing (BPO) Company – Madagascar
At a call center based in Cairo, I provided virtual support to Amazon EU sellers, exclusively for French-speaking European customers. I resolved technical issues via phone, email, and chat, provided first-line troubleshooting, and escalated complex issues to the IT team. Contributed to improving the user experience and optimizing resolution times in a role that required precision, responsiveness, and excellent communication skills in French and English.
Customer Service - Amazon FR
June 2019–November 2020 • Business Process Outsourcing (BPO) Company – Madagascar
Working in a call center based in Egypt, provided support to Amazon.fr customers via phone, chat, and email, recommending products tailored to their identified needs. Daily interaction with French-speaking customers in France, Belgium, Switzerland, and Canada. This experience allowed me to develop strong communication skills, a deep commitment to customer service, and a high level of responsiveness in a demanding international environment.
Skills
Hard Skills: Data Manager, information systems, data collection and integration, automation tools, results analysis
Soft Skills: Curious, thorough, solution-oriented, communication skills, strong customer service orientation
Strengths: Able to thrive in complex and multicultural environments, provide technical support to European clients, collaborate with international teams, manage requests effectively, and demonstrate a high level of responsiveness in a demanding international environment
Degrees and Education
Engineering in Artificial Intelligence and Data Science
Since July 2025: INSI - National Institute of Computer Science
Bachelor’s Degree in “Computers and Information”
February 2019 to May 2023 • Faculty of Computers and Artificial Intelligence | Cairo University
Major: Information Systems
Mathematics and Computer Science
October 2016 to October 2018: Faculty of Sciences | University of Antananarivo
Studied for two years before taking a break to pursue a scholarship opportunity abroad for promising Malagasy students.
At a glance
- Field of expertise
- IT & AI
- Experience
- 2 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.