C# .NET Developer and Level 2 Application Support Engineer
A skill practised within our “IT & AI” team — development, system administration, technical support and artificial intelligence — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 15 years of professional experience and is delivered in French (C2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
Specializing in the maintenance and development of mission-critical applications in C#, I ensure the reliability of complex data flows, from KYC processes to mass digitization. Combining rigorous software engineering with expertise in Level 2 support under ITIL governance, I effectively handle log analysis, monitoring, and production automation. Familiar with the requirements of European companies, I secure your application environments from the moment I start my role while ensuring a sustained reduction in operational incidents.
Professional Experience
C# Developer & Level 2 Application Support (RUN)
January 2014–May 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French and Belgian companies
Design and maintenance of batch and desktop business applications in C#, as well as web interfaces in PHP and Sails.js dedicated to heritage digitization and KYC processes. Responsible for processing complex data flows (XML, ALTO, TEI, METS) and orchestrating workflows in Camunda, with source code quality ensured through GitLab, GitFlow, and SonarQube. Managed Level 2 application support and production on-call duties in an ITIL environment, including advanced incident diagnosis using GLPI, server monitoring via Centreon, and log analysis using Kibana and Grafana. Automated operations using Shell and PowerShell scripts, while serving as interim technical lead for multidisciplinary and international teams. This standardization of recurring tasks and the creation of technical procedures helped optimize post-deployment monitoring and significantly reduce the recurrence of production incidents.
Java Web Developer / Project Manager
June 2012–April 2013 • CWSE • Madagascar
Managed software projects and designed robust web applications in an Ubuntu environment. Handled the full development cycle using Java and the Spring framework via the NetBeans IDE. Deployed and optimized solutions on Apache Tomcat application servers to ensure their performance. Provided technical coordination of activities, monitored the progress of deliverables, and ensured compliance with functional requirements. Rigorously aligned architectural decisions with operational objectives to ensure secure production rollouts.
IT Manager
January 2011–December 2012 • IRIS-OI • Madagascar
Oversaw the entire technical infrastructure through systems and network administration to ensure optimal service availability. Managed and proactively maintained IT equipment to ensure operational continuity and equipment security. Provided technical support to users, quickly and effectively resolving incidents of varying severity. Implemented measures to optimize hardware and software resources to improve the overall performance of the work environment.
Skills
Hard Skills: C# / .NET & Java Development, Level 2 Application Support & RUN (ITIL), Monitoring & Observability (Kibana, Grafana), Automation & Scripting (Shell, PowerShell), Incident Management & MCO
Soft Skills: Complex problem-solving, Attention to detail in critical environments, Customer service orientation, Diagnostic analysis skills, Coordination of multidisciplinary teams
Strengths: Dual profile as a Developer and Level 2 Support Engineer—a rare and highly valued combination; strong analytical skills in production environments; technical versatility (C#, PHP, Sails.js, XML, batch); autonomy, attention to detail, and a commitment to service; experience in critical environments (fintech / KYC); Ability to document and structure procedures, Actively building expertise in AI: development (Claude Code, AI tools) & applied research
Degrees and Training
Scrum & Agile Methods Training
2022–2022 • CCIFM
Computer Science Engineer
2011–2011 • ESTIIM
Bachelor’s Degree in Computer Science
2010–2010
Advanced Technical Diploma in Computer Science
2008–2008
At a glance
- Field of expertise
- IT & AI
- Experience
- 15 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.