Regulatory Compliance and Litigation Management Attorney
A salaried Good-ID employee applies this skill within our “Legal” unit — legal monitoring, legal research, drafting and case support — under the supervision of our project managers. With 2 years of hands-on practice, the service is delivered in French (C2) and English (C2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As a lawyer by training who specializes in customer relationship management for demanding clients such as the Accor Group, I combine legal rigor with operational excellence. My career has enabled me to master regulatory compliance, manage complex complaints, and lead high-impact projects. With a keen ability to synthesize information and proven writing skills, I ensure the smooth and secure handling of cases. Ready to hit the ground running, I bring European companies added value focused on quality and customer satisfaction.
Professional Experience
Client Advisor
Since June 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Managed omnichannel customer relations on behalf of the ACCOR hotel group in the French market. Handled information requests, managed reservations, and resolved complaints in strict accordance with the brand’s standards of excellence. Applied the required procedures and quality standards to ensure a seamless, personalized, and high-end customer experience. Close monitoring of cases and remote coordination with teams to optimize customer satisfaction and enhance the image of partner establishments.
Project Manager
March 2024–September 2024 • FID / FANAMBINA Association • Madagascar
Strategic and operational leadership of humanitarian and development interventions in the field. Overall coordination of activities, supervision of teams, and optimized management of allocated resources to ensure the achievement of set objectives. Institutional representation with local and international partners, ensuring smooth communication and sustainable collaborations. Rigorous monitoring of performance indicators, the quality of deliverables, and compliance with contractual commitments. Oversight of financial and narrative reporting to maximize the social impact and effectiveness of the programs implemented.
Legal Affairs Intern
March 2024–June 2024 • SAMIFIN Financial Intelligence Unit • Madagascar
Supported legal analyses and the processing of cases related to the prevention of financial crimes and the fight against money laundering. Actively contributing to the drafting of summary reports and legal opinions, and reviewing the regulatory compliance of submitted reports. Conducting targeted documentary research and maintaining rigorous legal monitoring of regulatory developments in the financial sector. Collaborated with operational teams to verify the legal soundness of documents and ensure the reliability of case files submitted to the relevant authorities. Participated in the structuring and rigorous monitoring of litigation cases to guarantee the traceability and security of the information processed.
Skills
Hard Skills: Regulatory Compliance & Legal Monitoring, Omnichannel Customer Relationship Management (CRM), Handling Complex Complaints & Litigation, Project Management & Operational Reporting, Drafting Legal Documents & Summaries
Soft Skills: Rigorous & Detail-Oriented, Interpersonal Skills & Diplomacy, Analytical & Synthesis Skills, Stress Management & Solution-Oriented, Leadership & Team Coordination
Strengths: Rigorous and organized, Ability to synthesize information, Analytical skills
Degrees and Education
Master’s Degree (M2) in Regional Integration Law
Faculty of Law, Economics, Management, and Social Sciences, University of Fianarantsoa
Master’s 1 in Law and Private Business Administration
Faculty of Law, Economics, Management, and Social Sciences, University of Fianarantsoa
Bachelor’s Degree in Law and Private Business Administration
DEGSS Faculty, University of Fianarantsoa
At a glance
- Field of expertise
- Legal
- Experience
- 2 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Legal” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.