Lawyer specializing in Customs Law and International Transit

Role and background

With a dual background in law and customs, I oversee the meticulous management of international transit operations, from regulatory compliance to the calculation of import and export duties. My professional background combines the analysis of contractual risks with proven expertise in omnichannel customer relations and dispute resolution. Ready to hit the ground running, I provide European companies with flawless execution, ensuring document traceability, adherence to service standards, and the smooth handling of administrative and logistical procedures.

Professional Experience

Customs Broker

February 2026–March 2026 • M.I.L.M • Madagascar

Managed client onboarding and analyzed specific client needs for their import and export operations. Accurately prepared and processed transit quotes by incorporating pricing parameters and insurance requirements related to the transport of packages. Used partner platforms on a daily basis to calculate reliable and optimized rate estimates, thereby ensuring a prompt and tailored response to clients’ logistics requests.

Call Center Operator

January 2025–February 2026 • JIRAMA (Jiro sy Rano Malagasy) • Madagascar

Efficiently managed and processed incoming customer inquiries through omnichannel management, including phone calls, emails, and social media. Rigorous record-keeping and proactive resolution of complaints to ensure customer satisfaction. Providing personalized support and clear guidance to help customers make the best use of the products and services offered. Active contribution to the continuous improvement process by monitoring key performance indicators (KPIs) to raise service quality standards. Participation in the optimization of internal procedures and operational initiatives aimed at streamlining customer relations and enhancing the overall efficiency of the service.

Litigation Manager Intern

May 2025–May 2025 • ELF Training Center Madagascar Behoririka • Madagascar

Conducting preliminary analysis of litigation cases and providing direct support in monitoring litigation proceedings. Contributed to reviewing the compliance of legal documents and assessing risks associated with contractual disputes and delinquent payments. Drafted summary notes and legal briefs to guide settlement efforts. Actively participated in the organization, filing, and administrative tracking of cases to ensure the traceability of documents and strict adherence to legal deadlines.

Investigator on a consulting contract

December 2024–January 2025 • INSTAT • Madagascar

Deployment in the field to conduct census operations as part of the FSR/CERC cash transfer program. Comprehensive identification and registration of potentially eligible households at the Fokontany level, in strict adherence to neutrality and established survey protocols. Rigorous collection and verification of socioeconomic data from target populations to ensure the reliability and integrity of the database. Timely submission of reports to ensure accurate targeting of beneficiaries and effectively support the implementation of social assistance.

Training – Certified Customs Broker

September 2024 • General Directorate of Customs • Madagascar

Completed an intensive regulatory and technical training program to master all customs clearance and international transit procedures. Acquired key skills related to the customs legal framework, the processing of declarations, and compliance with import and export operations. Successfully completed the program by obtaining official certification, attesting to the operational ability to exercise the sector’s regulatory prerogatives.

Live Chat Operator

January 2023–March 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Managed and facilitated written interactions with users via a dedicated private web platform. Drafted engaging and personalized messages to spark users’ interest, create smooth interaction, and sustain conversations over time. Rigorously followed communication guidelines to maximize user engagement and ensure a dynamic and consistent user experience.

Part-Time Driver

January 2021–October 2022 • SORESUD Toliara • Madagascar

Responsible for the safe transportation of employees to their various assignment locations according to operational requirements. Managed administrative and port liaison procedures, including drafting formal correspondence and the prompt delivery of regulatory documents. Independently carried out day-to-day financial operations, including auditing, issuing receipts, and making secure deposits of funds with banking institutions. Ensuring strict adherence to deadlines and the continuous security of document and financial flows to support the smooth operation of the organization.

Transit Intern

April 2019–September 2020 • Sudexpress Antananarivo • Madagascar

Handled administrative and customs procedures related to import and export operations. Rigorously managed the transmission, compliance, and exchange of supporting documents with various stakeholders. Operational monitoring of port procedures to ensure the smooth flow of goods and adherence to logistics deadlines. Coordination of financial records through regular monitoring of transactions and bank payments associated with transit files.

Training as a French-speaking Outbound Call Center Agent

Since • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

Acquisition and intensive application of telephone prospecting and lead qualification techniques in the French-speaking market. Mastery of key skills related to handling objections, strictly adhering to sales scripts, and applying quality standards for remote customer service. Conducting real-life role-plays and targeted outbound calls to develop fluent, persuasive communication tailored to callers’ expectations. Completion of all operational modules to ensure rapid and effective integration into call campaigns.

Event Host

2026–2026 • Madagascar International Fair (FIM) / ELF Training Center Madagascar • Madagascar

Represented the organization to visitors during this major event. Welcomed the public at the booth and clearly presented training offerings to capture the interest of prospective clients. Energized the exhibition space through direct interactions, highlighting the center’s brand image and expertise. Targeting participants based on their professional needs to drive enrollment and maximize the organization’s visibility.

Skills

Hard Skills: Regulations and Customs Declarations, Transit and Import-Export Valuation, Legal Dispute Management, Omnichannel Customer Relations & BPO, Regulatory Compliance and Traceability

Soft Skills: Rigor and Precision, Negotiation Skills, Analytical and Synthesis Skills, Complex Problem Solving, Persuasive Communication

Strengths: Knowledge of various auto and motorcycle parts, Basic mechanical skills, Resourceful, Driver’s license categories A, A’, B, C, D

Degrees and Training

Master’s Degree (MASTER I) in Law

2018 • Private University of Madagascar (UPRIM)

Bachelor’s Degree in Law

2017 • Private University of Madagascar (UPRIM)

Advanced Technician’s Diploma (DTS) in Law

2016 • Private University of Madagascar (UPRIM)

High School Diploma, Series A2

2013

Secondary Education Certificate (BEPC)

2011

At a glance

Field of expertise

Legal

Experience

3 years of experience

Working languages

French · C1English · B2

Markets covered

France