Data Manager and Digital Process Automation Specialist
A salaried Good-ID employee applies this skill within our “IT & AI” unit — development, system administration, technical support and artificial intelligence — under the supervision of our project managers. Backed by 4 years of experience, the service is delivered in French (B2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
Specializing in quality control and the processing of complex document workflows in a BPO environment, I ensure the complete reliability and compliance of operational data. My dual expertise in data management and IT systems allows me to optimize processes through automation using Make and Google Workspace, while leveraging Power BI to track deliverables. Precise and methodical, I provide European companies with flawless execution and the immediate ability to ensure the reliability of their most demanding digital operations.
Professional Experience
Quality Control Agent
January 2024–December 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Ensure the compliance and accuracy of information flows by rigorously verifying and methodically validating data in accordance with established procedures. Proactively identify anomalies, implement corrective actions, and ensure strict adherence to required quality standards. Work closely with operational teams to streamline communication and maintain a high level of integrity in deliverables. Actively contribute to the continuous optimization of control processes to increase the overall efficiency and reliability of operations.
Data Entry Operator
January 2021–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Responsible for the entry, processing, and complete digitization of civil registry records in strict compliance with deadlines. Rigorously applied quality control protocols to verify document compliance and immediately correct any detected anomalies. Managed large daily volumes of document workflows requiring sustained concentration and high precision. Direct contribution to optimizing database reliability and reducing error rates across all processed deliverables.
Skills
Hard Skills: Quality Control & Data Reliability, Workflow Automation (Make, Workspace), Data Visualization (Power BI), Document Workflow Management (BPO), IT & Systems/Network Support
Soft Skills: Methodological Rigor & Precision, Proactive Problem Solving, Focus on Quality & Compliance, Operational Adaptability, Attention to Detail & Integrity
Strengths: Versatile candidate with a background in computer science and experience in data management; passionate about IT support and motivated to solve technical problems
Degrees and Training
Bachelor’s Degree in Computer Science – Specialization in Networks & Systems
in progress
Installation and configuration of workstations
Basic knowledge of IT security
Introduction to Data Visualization (Power BI)
2026
Creating interactive dashboards
Data visualization and interpretation
Digital project management (Jira, Trello, Notion, ClickUp)
Digital task automation (Make, Google Forms, Google Sheets)
Digital Collaboration (Google Workspace)
Introduction to Graphic Design (Photoshop)
2022
Creating Simple Visuals and Editing Images
At a glance
- Field of expertise
- IT & AI
- Experience
- 4 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “IT & AI” expertise, supervised by Good-ID in the same way.
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- Data Analyst / Business AnalystFrench C2 · English B2 · Ref. 50098
- Database Administrator & Data AnalystFrench C1 · English B2 · Ref. 50010
- UX/UI Designer & Digital Project ManagerFrench C1 · English C1 · Ref. 50025
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.