Specialist in artificial intelligence and data analysis
This know-how belongs to our “IT & AI” expertise (development, system administration, technical support and artificial intelligence). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (B2) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
I design and optimize machine learning algorithms, transforming data into strategic solutions. With expertise in Python, JavaScript, and databases, I am immediately ready to contribute to complex projects. My ability to work in an English-speaking environment and meet the demands of international markets ensures immediate added value for any European company.
Professional Experience
English-Speaking Online Agent
July 2024–January 2025 • Business Process Outsourcing (BPO) Company – Madagascar
In the e-commerce sector serving U.S.-based clients, I worked as a BPO agent, providing customer support in English and moderating platform content. My responsibilities included resolving technical issues, proposing tailored solutions, and accurately entering data. I participated in e-commerce support projects, international customer service initiatives, and transcription and translation tasks. This experience allowed me to develop my skills in intercultural communication, managing customer requests, and efficiently processing information in a dynamic digital environment.
Online Support Agent
February 2021–January 2024 • Business Process Outsourcing (BPO) Company
In the IT sector, I worked at a BPO serving clients based in France and the United States, focusing on data processing and analysis to identify artificial intelligence models. I participated in the development and optimization of machine learning algorithms, while implementing AI solutions tailored to clients’ specific needs. My role also included monitoring system performance and proposing improvements to ensure their effectiveness. This experience allowed me to contribute to e-commerce support and business development projects, strengthening my skills in data analysis, AI, and the implementation of technological solutions on an international scale.
Sales Representative
January 2019–December 2020 • Librairie Antso • Madagascar
Working in the sales department at Librairie Antso, I served as a sales representative, welcoming customers and assisting them in their search for books. I arranged products on the shelves to highlight them and recommended new releases and bestsellers to customers based on their interests. My role also included handling payments and managing sales, while helping to organize literary events. This experience allowed me to develop my skills in customer relations, merchandising, and event coordination, while strengthening my ability to create a pleasant and personalized shopping experience.
Skills
Hard Skills: JavaScript, Python, Java, PHP, Object-Oriented Programming (OOP)
Strengths: Solid grasp of the fundamentals, front-end and some back-end experience, good understanding of modern tools such as GitHub, Git, IDEs, etc.
Degrees and Training
Front-End (HTML, CSS, JavaScript, PHP, Bootstrap, jQuery, Ajax, Node.js, OOP, Laravel, React.js) Back-End (MySQL, MariaDB) CMS (plugins, extensions) Shopify
Since 2025: Big Dev Academy
BACC SERIES A 1
2022 • General Education
BEPC
2014 • Prinz Private High School
CEPE
2007 • Esca
At a glance
- Field of expertise
- IT & AI
- Experience
- 5 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “IT & AI” expertise, supervised by Good-ID in the same way.
- Data Manager and Digital Process Automation SpecialistFrench B2 · English B2 · Ref. 50045
- Data Annotation & Computer Vision SpecialistFrench B2 · English B2 · Ref. 50103
- Full-Stack Developer / Data and AI SolutionsFrench C1 · English B2 · Ref. 50087
- Graphic Designer / Data AnnotatorFrench C1 · English B2 · Ref. 50099
- Data & AI EngineerFrench C1 · English B2 · Ref. 50102
- Data Analyst / Business AnalystFrench C2 · English B2 · Ref. 50098
- Database Administrator & Data AnalystFrench C1 · English B2 · Ref. 50010
- Computer Engineer - Data AnalystFrench C1 · English C1 · Ref. 50014
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.